Refunds and Remedies Policy

As a Queensland Based Business we are bound by the laws and regulations of the Office of Fair Trading in that State. As such we are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem.

This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe for the purpose of its intended use
  • Is significantly different from the sample or description supplied
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase —e.g. your receipt.

This refund policy does not apply to goods which have been decorated, worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original saleable condition to be eligible for a refund. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Southern Cross Brands will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please email us.